Customer Support
We're here to help. Whether you have a question about the free check, your paid analysis, or a refund, this page tells you how to reach us.
How to contact us
Email: taxvaluecheck@mail.com
Email is our primary (and fastest) support channel. We typically respond within one business day.
Before you write
- For a paid-analysis question or refund request, please include the email address you used at checkout and the property address so we can find your order quickly.
- For a free-check question, include the address you searched (if relevant) and, if possible, a screenshot of the results page.
- For a technical issue (page won't load, error message, etc.), include your device type and browser, and a screenshot if you can.
What we can help with
- Questions about how the free check works and what the results mean.
- Questions about the Detailed Appeal Analysis ($59): what's included, delivery, and what the report means.
- Delivery issues: if you purchased an analysis and haven't received your PDF report, email us with your order email address and the property address.
- Refunds: see below.
Refunds
Our refund policy is summarized here; the full policy is in our Terms of Service (see /terms).
- Full refund if we cannot deliver a usable analysis — for example, if there aren't enough recent comparable sales for your property. We'll tell you and refund you in full.
- Full refund for a material error in your analysis that we cannot correct, if you contact us within 14 days of purchase.
- Other requests within 14 days of purchase are reviewed in good faith and may be refunded at our discretion.
To request a refund, email taxvaluecheck@mail.com with the email address used at checkout and the property address. Approved refunds are returned to the original payment method.
A note on what we are (and aren't)
TaxValueCheck provides estimates based on public records and comparable sales — not guarantees, and not legal, tax, or appraisal advice. We're happy to explain our methodology and data sources, but we can't tell you whether to file a protest or how much you "should" win — that's a decision for you (and, if you want professional guidance, a licensed attorney, CPA/enrolled agent, or appraiser).
Business hours and response time
- Email support: 7 days a week, replies typically within one business day.
- Same-day analysis delivery: analyses are targeted for same-day delivery (typically within one business day of receiving payment and the property address).